A booking request should be clear before it reaches the calendar.
Customers describe what they need, Merritt checks the business rules, and the operator keeps control of what gets confirmed.
The flow
Customer request
The customer chooses a service, answers the questions that matter, and submits a practical request.
Rule check
Coverage, service configuration, team constraints, and availability rules are checked before the request is treated as ready.
Operator review
The business can approve, ask for more information, or decline without pretending the request was automatically confirmed.
What the operator sees before saying yes
| Feature | Missing | Ready to review |
|---|---|---|
| Service requested is inside the business offer | No | Yes |
| Customer location is inside coverage | No | Yes |
| Intake answers are complete enough to act on | No | Yes |
| Follow-up path is clear if more information is needed | No | Yes |
Service requested is inside the business offer
Missing: NoReady to review: Yes
Customer location is inside coverage
Missing: NoReady to review: Yes
Intake answers are complete enough to act on
Missing: NoReady to review: Yes
Follow-up path is clear if more information is needed
Missing: NoReady to review: Yes
A better request makes the operator faster.
The job is not to remove judgment. It is to collect enough truth that judgment is easier.